Welcome to the PSInd Knowledge Forum. This blog is intended to serve business and technology professionals providing insight into how technology may be leveraged to address business operations challenges. Most of the content will focus on operational support for processes within the services industries to include domains such as banking, financial services, insurance, healthcare, transportation, and security. Some content will also focus on risk management within the IT operations themselves along with resource utilization strategies and tools that may be leveraged internal to that group.
We consider Business Process Management Systems (BPMS) as key enablers in automating and controlling processes within the service sector. Some technical articles will focus on implementation strategies leveraging BPMS technology while other articles will range down to detailed implementation steps for implementing functionality that may not be easily supported by the BPMS vendors in a typical configuration.